Position Details

Director of Student Accounts

Virginia Wesleyan University seeks a highly motivated individual for the position of Director of Student Accounts. The Director of Student Accounts manages the daily operations of Students Accounts Receivable, overseeing the management of receivables, cash receipts and collections on past due accounts.  The Director of Student Accounts supervises a staff of three.  Interested candidates should submit a letter of interest, resume, and three professional references to humanresources@vwu.edu. Review of applications will begin immediately and will continue until the position is filled.

Principal Responsibilities

Directs the operational activities of the Students Accounts Receivable office, including the accurate and timely billing of collection of student accounts third party accounts. 

Oversees the cash receipts function including the security of funds, proper recording, timely depositing and reconciliation of cash receipts.

Manages student refund processes, ensuring compliance with Federal Title IV regulations.

Monitors and manages all student accounts receivable and collections including the implementation and maintenance of appropriate collections activities and efforts.

Contract with third party collection agencies for the collection of defaulted accounts and manages agency performance and related activities. 

Evaluates existing business practices in an effort to continuously improve operational effectiveness. Recommends, designs, implements and analyzes business process improvement efforts. Supports the goal of a paperless office.

Maintains and updates documentation of all policies and procedures.

Responsible for maintaining accuracy and compliance with University, federal and state regulations and guidelines including but not limited to FERPA, Title IV and IRS required filings related to 1098T.

Manages all aspects of the Federal Perkins loan program which is supported by a third party loan servicer, including ensuring timely exit interviews and borrower separations, proper maintenance of student loan records and files, due diligence on past due accounts and if necessary assignment of loans to the U.S. Department of Education. Manages student Perkins loan consolidations, loan assignments to the federal government and the wind down of the Perkins Program.

Participative in several University committees, including Enrollment and Retention Committees.


Bachelor’s degree required with 7 to 10 years of related experience and at least 5 years of experience in supervision of staff.  Individual must be committed to customer service and possess excellent oral and written communication skills.  Proficient in the use of MS Office.  Experience in Ellucian Colleague Accounts Receivable is desired but not required.

Salary is commensurate with experience. 

About Virginia Wesleyan University

Virginia Wesleyan University is Coastal Virginia's premier university of the liberal arts and sciences. Situated on a 300-acre park-like campus in Virginia Beach, the University annually enrolls approximately 1,500 students in undergraduate, graduate, and online programs. Undergraduate degrees include a Bachelor of Arts, Bachelor of Science, and Bachelor of Social Work with 35 majors, 30 minors, and seven pre-professional programs. Graduate degrees include a Master of Business Administration and Master of Arts in Education. Students thrive in average class sizes of 13 and through the University's experiential learning, high-impact leadership, and career-development programs. More than 90 percent of Wesleyan’s new graduates are employed or enrolled in graduate school within one year. The state-of-the-art Greer Environmental Sciences Center, Chesapeake Bay Academy, Tidewater Collegiate Academy, and other outstanding facilities and programs serve a vibrant campus community and regional partners in education. In accordance with its United Methodist heritage, the University aspires to be a supportive community that is committed to social responsibility, ethical conduct, higher learning and religious freedom. Learn more at www.vwu.edu.


Virginia Wesleyan is a university with a coastal edge. Located in Virginia Beach, where the Atlantic Ocean meets the Chesapeake Bay, our region is proud of its vibrant city life, sandy beaches, and rich history. Learn more at www.visitvirginiabeach.com/visitors/explore.

Statement of Non-Discrimination

Virginia Wesleyan University is an Equal Opportunity Employer. Applicants are considered on the basis of skills, experience, and qualifications without regard to race, religion, color, creed, gender, national and ethnic origin, age, marital status, covered veteran status, sexual orientation, gender identity and expression, the presence of non-job-related medical disability, or any other legally protected status.